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  • Home >  Return Policy

    Return Policy

    Return Policy and Exchange Policy of R4DS-UK.com:

    All products from R4DS-UK.com can enjoy below:

    7 Days return and exchange Policy
    6 month Warranty policy (Check here for details)

    Return & exchange policy:
    All products, without exception, may be returned to us whatever the reason within 7 days after receiving your order. However, depending on the reason, we reserve the right to refuse to refund the shipping costs that will pay for sending the products back to us.
     
    •Non Quality issue return or exchange: If you want to return or exchange any item because your personal reason(You do not want it anymore or other else), We will refund or exchange. The refund and exchange will be effective as soon as we receive your return parcel.
    * For refund products: We just refund the product value, do not refund the shipping costs both we ship to you or you sending the products back to us.
    * For exchange products: A new parcel will be sent with free shipping, but returning shipping cost should be paid by buyer.
     
    •Quality or R4DS-UK.com issue return or exchange: If one of the products of your order is defective, broken, or damaged, or we accidentally included an incorrect product in your order, you may send it back to us in order to get a refund or an exchange. The exchange or refund will be effective once we receive the return parcel.
    *Return: If you returned 100% of the order contents as original and wishes to get refund, we will refund the original shipping costs too, otherwise we will only refund the value of the product(s) you returned to us. In additional, the shipping costs you paid for sending back the products will be refund back by us, but we will only accept to do so if you sent the parcel using standard shipping(Up to £3 of return shipping cost will be refund). Express or fast shipping will not be refund. An official invoice from the carrier must be provided in order for you to obtain the refund.
    *Exchange: For exchange product, we will refund the return shipping costs in the same manner as return, An new parcel will be sent to you without needing to pay any shipping cost again, we will only use regular shipping to send the replacement product to you, unless you are willing to pay for the express shipping fee, in which case you should contact our customer support.

    Please kindly note below:
    •We will not accept any exchange or refund that product was damaged or broken artificial in your side or suffered damage anything directly or indirectly caused by you. 
    •When planning a return or exchange, please contact our customer support. You may need to following the return or exchange instruction of R4DS-UK.com.
    •Confirm an order on R4DS-UK.com implies that you are fully aware of these conditions and that you agree with them without reserve.

    Order cancel:
    An order can be cancelled before sending out. Please kindly contact our customer service team as soon as you decide to cancel an order.

    Please kindly check return and exchange instruction to know how to send an parcel back to us!
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